Corporate IT at Boliden launched in the autumn of 2010 an evaluation of service desk tools to replace their existing Notes system. Boliden priority was to find a system that can be used from a central level at corporate IT but also at a local level on each mining site. The evaluation of Easit was made with a proof of concept (POC), focusing on Incident Management and Service Request. The Proof of concept extended during the test period because Boliden wanted to evaluate if Easit could handle all the order that earlier was made in paper forms, Boliden’s goal is to create a paperless IT department.
Boliden is the third largest copper metals supplier and the third largest zinc metals supplier in Europe. Boliden operations focus on the initial stages of the processing chain, in other words exploration, mining and milling, smelting, refining and recycling. Metal recycling is a field in which Boliden is a global leader and is also a growing sphere within Boliden operations. Boliden’s main metals are zinc and copper. Other important metals produced include lead, gold and silver. The company conducts operations in the business areas Mines and Smelters.
Read more: www.boliden.se